Terms of service
Terms and Conditions
1. Scope
The following Terms and Conditions apply to all orders placed via our online shop by consumers and entrepreneurs.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.
With regard to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they shall only become part of the contract if we have expressly agreed to them.
2. Contractual Partner, Conclusion of Contract, Correction Options
Depending on the country, the purchase contract is concluded with multiecom GmbH. Which contracting party is your contractual partner in a specific case will be displayed to you during the ordering process and in the order confirmation. By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained for this purpose in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after sending the order, you will receive another confirmation by email.
3. Contract Language, Storage of Contract Text
The language(s) available for the conclusion of the contract: German
We store the contract text and send you the order data and our Terms and Conditions in text form. You can view the contract text in our customer login.
4. Delivery Conditions
We work with DHL to ensure that your order reaches you safely and on time. We are proud to offer fast and reliable shipping free of charge for orders over €50 to Germany and Austria (shipping to Switzerland and Sweden is subject to a fee).
Important: Dear cfab customers,
Due to the current high demand for our products, delivery times may unfortunately be delayed. We are doing our best to process and ship your order as quickly as possible. Nevertheless, the delivery time can currently range from 2 to 8 days. We ask for your understanding. We thank you for your patience and your trust.
Standard shipping with DHL after shipping confirmation with tracking number within Germany currently takes 1-3 business days due to high demand (excluding public holidays).
After your order has been shipped, you will receive a tracking number with which you can track the status of your shipment online at any time.
https://www.dhl.de/de/privatkunden/dhl-sendungsverfolgung.html
Shipping to Packstations
We also ship to Packstations. If you would like to have your order delivered to a Packstation, please enter "Packstation" followed by the Packstation number in the "Street" field. Your Postnumber must be entered in the additional address field (apartment, room, etc.).
Exchange: At cfab, customer satisfaction is our top priority. That's why we offer free exchanges if you are not 100% satisfied with your size or color. You can be sure that you are shopping risk-free and will always receive the product you desire.
Please ensure that you provide your shipping address correctly to avoid delays or problems with delivery. Should additional costs be incurred by the shipping service provider due to an incorrect address or refusal of acceptance, these will be deducted from the originally paid amount in the event of a cancellation.
Please check your details carefully before submitting your order. In case of problems or uncertainties, do not hesitate to contact our customer service.
5. Payment
The following payment methods are generally available in our shop:
Credit Card During the ordering process, you enter your credit card details. Your card will be charged immediately after placing the order.
PayPal, PayPal Express In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, identify yourself with your access data, and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after placing the order. You will receive further instructions during the ordering process.
PayPal may offer registered PayPal customers, selected according to its own criteria, further payment modalities in their customer account. However, we have no influence on the offering of these modalities; further individually offered payment modalities concern your legal relationship with PayPal. You can find more information about this in your PayPal account.
PayPal In cooperation with the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), we offer you the following payment options as PayPal Services. Unless otherwise regulated below, payment via PayPal Plus does not require registration with PayPal. You will receive further instructions with the respective payment option and during the ordering process.
PayPal, PayPal Express In order to pay the invoice amount via the PayPal payment option, you must be registered with PayPal, identify yourself with your access data, and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after placing the order.
PayPal may offer registered PayPal customers, selected according to its own criteria, further payment modalities in their customer account. However, we have no influence on the offering of these modalities; further individually offered payment modalities concern your legal relationship with PayPal. You can find more information about this in your PayPal account.
Credit Card via PayPal Your card will be charged by PayPal after the goods have been dispatched.
Direct Debit via PayPal Payment by direct debit via PayPal requires an address and credit check and is made directly to PayPal. By confirming the payment instruction, you grant PayPal a direct debit mandate. You will be informed by PayPal about the date of the account debit (so-called pre-notification). The account debit takes place before the goods are dispatched.
Purchase on Account via PayPal Purchase on account via PayPal requires an address and credit check and is made directly to PayPal.
Sofort by Klarna In order to pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have a bank account activated for online banking, identify yourself accordingly, and confirm the payment instruction. Your account will be charged immediately after placing the order. You will receive further instructions during the ordering process.
Google Pay In order to pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have the Google Pay function activated, identify yourself with your access data, and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. You will receive further instructions during the ordering process.
Apple Pay In order to pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have the Apple Pay function activated, identify yourself with your access data, and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. You will receive further instructions during the ordering process.
Amazon Pay In order to pay the invoice amount via the payment service provider Amazon Payments Europe S.C.A. 38 avenue J.F. Kennedy, L-1855 Luxembourg ("Amazon"), you must be registered with Amazon, identify yourself with your access data, and confirm the payment instruction. The payment transaction is carried out within one banking business day after placing the order. A banking business day is any working day with the exception of Saturdays, nationwide public holidays, and December 24th and 31st of each year. You will receive further instructions during the ordering process.
Klarna In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer you the following payment options. Payment via Klarna is only available for consumers. Unless otherwise regulated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. You will receive further instructions with the respective payment option and during the ordering process.
Purchase on Account via Klarna The invoice amount is due 14 days after the goods have been dispatched and the invoice has been received.
Klarna Credit Card During the ordering process, you enter your credit card details. Your card will be charged by Klarna immediately after placing the order. An address and credit check does not take place.
Klarna Direct Debit You grant Klarna a SEPA direct debit mandate. Klarna will inform you about the date of the account debit (so-called pre-notification). The account debit takes place after the goods have been dispatched.
Installment Purchase via Klarna You can pay the invoice amount in monthly installments of at least 1/24 of the total amount. The minimum installment amount is 6.95 euros.
6. Right of withdrawal
Consumers are entitled to the statutory right of withdrawal as described in the cancellation policy. No voluntary right of withdrawal is granted to entrepreneurs.
7. Retention of title
The goods remain our property until full payment has been made.
The following applies additionally to entrepreneurs: We reserve title to the goods until all claims from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; you assign to us in advance all claims arising from this resale - regardless of any combination or mixing of the reserved goods with a new item - in the amount of the invoice total, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations. We will release the securities to which we are entitled at your request to the extent that the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.
8. Warranty and guarantees
8.1 Liability for defects
The statutory liability for defects applies.
8.2 Guarantees and customer service
Information on any applicable additional guarantees and their exact conditions can be found with the product and on special information pages in the online shop.
9. Dispute resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find here. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
10. Accidentally returned incorrect goods (erroneous returns)
When returning goods, please ensure that you send us the correct items!
If you accidentally send us goods other than those for which you have revoked the order as part of a return, and these goods are not from our range (e.g. goods from another retailer), the following applies:
We store such incorrect shipments separately from other goods in our returns warehouse for at least 30 days from receipt with the same care with which we store goods from our own range there. However, we do not owe any further treatment of the incorrect shipment (e.g. a special type of storage or security). Goods that are not suitable for storage in our returns warehouse (e.g. perishable goods) must unfortunately be destroyed; you will not receive any compensation for this.
If you wish to have the incorrect shipment returned, you must inform us of this within the above-mentioned storage period of 30 days. Please describe the incorrect shipment in your notification as precisely as possible by type, size, and quantity. For logistical reasons, we cannot store incorrect shipments in the same way as returned goods from our range. Therefore, without a precise description, we cannot guarantee that every stored incorrect shipment will be reliably found. If we can assign the incorrect shipment to you, we will send it back to you. You shall bear the shipping costs for this. We will only ship the goods once you have reimbursed us for the shipping costs in advance or provided a suitable and paid shipping label for the return.
If you do not inform us within the above-mentioned storage period of 30 days, we are no longer obliged to keep the goods. In this case, we reserve the right to destroy the incorrect shipment or – which we prefer – to hand it over to a recognized charitable organization for further use. Any claim for surrender, value, or compensation for the incorrect shipment is then excluded.
The refund of the purchase price for the order affected by the withdrawal will only be made once we have received the correct goods back or you provide proof that you have sent the correct goods. The shipping costs incurred by sending the correct goods again are to be borne by you.
Note for orders at Stratchd: Returns of orders from our sister brand Stratchd cannot be processed via cfab. Please send these exclusively directly to Stratchd:
Stratchd returns portal